South Yorkshire's Homeless Survival Guide

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Rotherham

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Homelessness prevention and support during coronavirus pandemic

We understand how important it is that all people have a safe and secure place to live, and this is even more important during the coronavirus pandemic as people must keep apart from others unless they live together.

We will continue to support people who are homeless, and prevent people from becoming homeless.

Instead of coming to Riverside House, customers should email HousingSolutionsTeam@rotherham.gov.uk.

Some of our normal services will be affected during the pandemic and we will be prioritising the most essential services which are:

– Getting homeless people into accommodation

– Making sure homes are adapted where necessary for people to return from hospital

For more details on housing support from Rotherham Council during the pandemic, please visit the website.

ROTHERHAM WEATHER

Accommodation

Council

Rotherham Metropolitan Borough Council’s Homelessness Service

The Homelessness Team offer housing advice to people who are homeless or who are threatened with homelessness. The team will always try to prevent homelessness so that you can remain in your current home. The team also provide housing options advice and information about alternative housing including private rented, housing association and council housing for homeless people.

The Homelessness Team undertake homelessness assessments of entitlement to housing for people who are homeless or threatened with homelessness.

Temporary accommodation may be available for people in priority need while homelessness enquiries are being made about the customer’s eligibility for housing.

Open Monday to Friday 08:30 - 17:00 only.
Outside of these hours – Telephone: 0774 814 3170

Riverside House, Main Street, Rotherham, S60 1AE
0170 933 6009
housingsolutionsteam@rotherham.gov.uk
www.rotherham.gov.uk

Domestic Abuse

National Domestic Abuse Helpline

People who are experiencing domestic violence who need to find a place for refuge can call this 24 hour telephone service which will usually help to find a safe place to stay on the day a customer calls.

Opening hours Monday to Friday 09:00 - 17:00 only.

0808 200 0247

Men Only

Lighthouse Homes (men only)

This service helps single homeless men who wish to address their issues, learn new skills and move on to successful independent living. The service can accept ex-offenders direct from prison.

The Lighthouse, 71 Westgate, Rotherham, S60 1BQ
0170 936 4600

Supported Housing

Rotherham Thursday Project

Anyone with a tenancy can be referred by must be over 16. Self-referral. The Rotherham Thursday Project work with people who live in their own home, but are at risk of becoming homeless for a variety of reasons.

Our team of experts work closely with customers to ensure they have all the skills necessary to maintain their tenancy, helping with things like budgeting, making the most of benefits and finding work.

Osborne House, 1-2 Highfields Doncaster Road, Rotherham, S65 1DZ
0170 936 9153
rotherhamthursdayproject@syha.co.uk

Target Housing Rotherham

Target Housing Rotherham is a support accommodation project, primarily for current offenders, ex-offenders or those at risk of offending. The project offers fully furnished, mainly shared, and some single unit accommodation across the Rotherham Borough for up to two year.

No self referrals.

Regent House, 50 Moorgate Street, Rotherham, S60 2EY
0170 972 3730

Women Only

Lighthouse for Women

The Lighthouse Project provides short and long term accommodation, care and support. They provide a safe, secure and structured environment and can offer training for women over 18, who want new skills and opportunities.

2 Barnsley Road, Wath upon Dearne, Rotherham, S63 6PY
0170 976 0055

Young People

Rotherham Thursday Project

Anyone with a tenancy can be referred by must be over 16. Self-referral. The Rotherham Thursday Project work with people who live in their own home, but are at risk of becoming homeless for a variety of reasons.

Our team of experts work closely with customers to ensure they have all the skills necessary to maintain their tenancy, helping with things like budgeting, making the most of benefits and finding work.

Osborne House, 1-2 Highfields Doncaster Road, Rotherham, S65 1DZ
0170 936 9153
rotherhamthursdayproject@syha.co.uk

Target Housing Rotherham

Target Housing Rotherham is a support accommodation project, primarily for current offenders, ex-offenders or those at risk of offending. The project offers fully furnished, mainly shared, and some single unit accommodation across the Rotherham Borough for up to two year.

No self referrals.

Regent House, 50 Moorgate Street, Rotherham, S60 2EY
0170 972 3730

Advice


Citizen’s Advice Bureau

Get advice on applying for homeless help from the council, including making a homelessness application.

0344 411 1444 (General Advice Line)
0170 979 4980 (Debt Advice Line)

The Salvation Army Modern Slavery Adult Victim Care Service

Statutory agencies, front line workers, concerned individuals and potential victims of modern slavery can call the referral helpline.

If the individual gives their consent they will be referred into the National Referral Mechanism (NRM) to assess eligibility for further support. This may include accommodation, outreach and move-on support.

0300 303 8151 (referral helpline)
0300 303 0547 (general enquiries Mon-Fri 9am-5pm)

Unseen Modern Slavery Helpline

24 Hours

0300 012 1700

Victim Support IVDA Service – Humberside and South Yorkshire

If you’ve been affected by crime call your local victim care team.

Monday - Friday: 9am - 8pm
Saturday: 9am - 1pm

0300 303 1976
0808 168 9111 (out of hours)

Animal Welfare


Please refer to the Sheffield guide.


Charity Shops


Our charity shop information is not a comprehensive guide, more options are available.

There are a large number of charity shops in Rotherham selling reasonably priced, good quality clothing and household items.


Age UK Rotherham

Monday - Saturday: 9am - 4pm

Unit 15/Metropoleton Prde, Rotherham, S65 1HY
0170 936 8372

Barnado’s Parkgate

Monday - Saturday: 9am - 7pm
Sunday: 10:30am - 4pm

Unit 4A, Great Eastern Way, Parkgate, Rotherham, S62 6JG
0170 971 9878

Barnado’s shop

Monday - Friday: 9am - 5pm
Saturday: 9am - 12pm
Sunday: 12pm - 5pm

49-51 Wellgate, Rotherham, S60 2LT
0170 937 0393

Bluebell Wood Children’s Hospice

Monday - Saturday: 9am - 4pm

North Anston, Rotherham, Sheffield, S25 4DY
0190 951 7369

British Heart Foundation

Monday - Sunday: 9:30am - 5pm

11 Frederick St, Rotherham, S60 1QN
0170 982 0573

British Heart Foundation Furniture

Monday - Saturday: 9:30am - 5pm
Sunday: 10am - 4pm

37-39 College St, Rotherham, S65 1AG
0170 931 8620

Cancer Research UK

Monday - Saturday: 9am - 5:30pm

74 Effingham St, Rotherham, S65 1AL
0170 983 0798

Cancer Research UK

Monday - Saturday: 9am - 7pm
Sunday: 10:30am - 4:30pm

Unit 8B, Parkgate Shopping Park, Parkgate, Rotherham, S60 1TG
0170 978 0707

Furniture Warehouse at Age UK Rotherham

Monday - Saturday: 9am - 4pm

Unit 7 Eastwood Trading Estate, Fitzwilliam Road, Rotherham, S65 1SL
0170 978 6959

National Hereditary Breast Cancer Helpline

8am - 10pm

18 Howard St, Rotherham, S60 1QU
0170 982 1170

Rotherham Furniture Dealers

Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm

The Crofts Complex, Quarry Hill, Rotherham, S60 2ND
0797 485 9333

Rotherham Hospice

Monday - Saturday: 9am - 4:30pm

23 Brinsworth Ln, Brinsworth, Rotherham, S60 5BS
0170 983 5292

Rotherham Hospice

Monday - Friday: 8am - 5:30pm

Broom Rd, Rotherham, S60 2SW
0170 930 8900

Rotherham Hospice Shop

Monday - Saturday: 9am - 4:30pm

250 Bawtry Rd, Wickersley, Rotherham, S66 1JY
0170 954 9391

RSPCA Charity Shop

Monday - Saturday: 9am - 4pm

14a High Street, Rotherham, S60 1PP
0170 983 7267

Sense

9 Frederick St, Rotherham, S60 1QN
0170 936 7380

The Rotherham Hospice Charity

Monday - Saturday: 9am - 4:30pm

87 Browning Rd, Rotherham, S65 2NW
0170 983 9946

Day Centres

British Red Cross

The British Red Cross helps people in crisis, whoever and wherever they are.

Unit 9A Brookfields Way, Rotherham S63 5DL
0300 456 1914

Liberty Church

This project is committed to car for the weak and vulnerable and those in need. They provide support and love to any who come, regardless of their race, atheism, religion, sexuality, gender or age.

Station Road, Rotherham, S60 1JH
0170 956 0276

Shiloh – Rotherham

Shiloh Rotherham is a charity that offers day support to adults who are homeless or at risk of homelessness. They offer food, clothing, laundry, showers, training, mentoring and activities. They aim to support all their guests to live a fulfilling and independent life.

Open 09:30 - 12:30 Monday, Wednesday, Friday only.

15 Station Road, Rotherham, S60 1HN
0170 955 9504

Employment & Training


Rotherham Job Centre Plus

The local job centre can help find work and also help to administer claims for Welfare Benefits.

Opening hours Monday to Friday 09:00 - 17:00 only.

Chantry House, Douglas Street, Rotherham, S60 2DL
0845 608 8560

Extreme Weather


Emergency help if you are homeless or a rough sleeper

If you are homeless or know someone who is, please contact Rotherham Council as soon as possible. Contact the Homelessness Team 24 hours a day, seven days a week on 01709 336009.

If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street, Church Street and Howard Street.

Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number.

You can also access the Rotherham Council website via the InLink to find out information on other council services.

01709 336009
www.inlinkuk.com/find-an-inlink.html

Food


There are various foodbanks operating in Rotherham. The foodbank works using a voucher referral system. The referring agency will make a referral if they feel you are struggling to put food on the table.

Rotherham foodbanks works with a number of different agencies, such as Citizens Advice, children’s centres, health visitors, Job Centre Plus, Rotherham’s’ Homelessness Service.

When you visit a referral agency they will take some basic details from you. This will help them to identify the cause of your crisis and offer practical guidance. It also means the foodbanks are able to prepare suitable emergency food for the right number of people.

Once you have been issued with a voucher, you can exchange this for a minimum of three days of emergency food at your nearest foodbank centre.


Maltby Centre

Our mission is to help feed families and individuals who need support. Our dedicated team are waiting to welcome anyone that could do with a helping hand.

People need to be in crisis, will accept self referrals as well as referrals from the job centre, early help and schools.

Food available Monday and Thursday 11:30 - 14:00 only.

High Street, Maltby, Rotherham, S66 8LF
0170 981 8213

Rotherham Foodbank

Call or email Rotherham Foodbank to receive a food voucher that will allow you food and support for a minimum of 3 days.

No self referrals.
Food available Tuesday and Thursday 11:00 - 14:00 only.

Hope Centre, Grove Road, Rotherham, S60 2ER
0170 982 0896
stephen@rotherham.foodbank.org.uk

Shiloh Rotherham

Shiloh Rotherham is a charity that offers day support to adults who are homeless or at risk of homelessness. They offer food, clothing, laundry, showers, training, mentoring and activities. They aim to support all their guests to live a fulfilling and independent life.

Open 09:30 - 12:30 Monday, Wednesday, Friday only.

15 Station Road, Rotherham, S60 1HN
0170 955 9504

Sunday Night Café, Lighthouse Homes

Access to this service is through the Lighthouse Home project during the week.

Food available Sunday 18:00 - 19:00 only.
Sunday Night Cafe will also help people back into employment by referring to the main Lighthouse Project

The Lighthouse, 71 Westgate, Rotherham, S60 1BQ
0170 936 4600

Wath Community Foodbank at Montgomery Hall

The Wath Community Foodbank works in partnership with Fareshare Yorkshire & Rotherham’s Food in Crisis project. It provides food for people facing short-term financial hardship. No self referrals. Referrals come via GP’s, Social Workers and schools.

Food available Tuesday 12:30 - 13:30 only.
Call the telephone number to leave a message for a call back.

Church Street, Wath upon Dearne, Rotherham, S63 7RD
0170 951 3160

Health


It is important that you keep safe and well. While your health may not seem like a priority, it should be.


Emergency Services


999

Homeless Health Service:


0117 989 2450

NHS Rotherham


0170 982 0000

Non-emergency Health


111

Accident & Emergency

Rotherham District General Hospital

Accident and emergency only.

Rotherham Foundation Trust, Level C, Urgent Emergency Care Centre, Moorgate Road, Rotherham, S60 2UD
0170 982 0000

Rotherham NHS Walk In Centre

Accident and emergency only.

Urgent Emergency Care Centre, Rotherham District General Hospital, Moorgate Road, Rotherham, S60 2UD
0170 982 0000

Dental


There are currently 13 community dental services provided across Yorkshire and the Humber and Bassetlaw.

They provide routine and specialist dental care for people with special care needs for example, people with physical and/or learning disabilities as well as people from vulnerable groups such as homeless and migrants.

Access is provided with referral from a GP, high street dentist, or other health and social workers.


Family Planning And Emergency Contraception

GP Designated Contraceptive Implant Clinics: Ridgeway Medical Centre

Appointment only service: Thursday
9:30am - 12:00pm only.

14 Ridgeway, Rotherham S65 3PG
0170 942 7777

Rotherham Foundation Trust

For 7 days a week, the trust runs Integrated Sexual Health Clinics.
Monday – Thursday (8am – 9pm)
Friday (9am-5pm),
Saturday (10am – 5pm),
Sunday (11am – 2pm)

Over 5 days, the trust runs a HIV Clinic
Monday, Wednesday, Friday (8:30am – 5pm)
Tuesday and Thursday (8:30am – 7pm)

Weekend are for under 25s only.

Level C, Rotherham Hospital, Moorgate Road, Rotherham, S60 2UD
0170 942 7777

Shakespeare Road Medical Centre

Appointment only service
Open daily: 3:30pm - 5:30pm only.

50 Shakespeare Rd, Rotherham S65 1QY
0170 942 7777

Yorkshire MESMAC Clinics

MESMAC Clinics offer drop in testing for HIV, Syphlis, Gonorrhoea, Chlamydia and Pregnancy.

Tuesday (10am - 2pm)
Thursday (3pm - 7pm)
Also open on the first Saturday of each month

11 Mansfield Road, Rotherham, S60 2DR
0170 924 2202
www.mesmac.co.uk

Mental Health

CAMHS

CAMHS stands for Child and Adolescent Mental Health Services.

CAMHS are the NHS service that assesses and treats young people with emotional, behaviourable or mental health issues.

Kimberworth Place, Kimberworth Road, Kimberworth, Rotherham, S61 1HE
0170 930 4808

Rotherham Adult Mental Health Service

We operate a Crisis Service 24/7 and can support people who are experiencing a mental health crisis who require a quick response.

Accept self referrals. Appointment required.

Swallownest Court, Aughton Road, Swallownest, Rotherham, S26 4TH
0170 930 2670

Rotherham and Barnsley MIND

Rotherham and Barnsley MIND has been providing community mental health support since 1971 and currently offers services to adults in the community and at the resource centre in Rotherham.

Osborne House, 1-2 Highfields Doncaster Road, Doncaster Gate, Rotherham, S65 1DZ
0170 991 9929

Rotherham Mental Health Hospital Liaison Service

Provides round the clock mental health care for patients who attend Rotherham Hospital to provide assessment, treatment and management of mental health to adults over the age of 18.

0170 944 7070

Non - Emergency

Medical GP

To find out where your local GP practice is you can phone NHS Rotherham CCG on the number below or visit the website.

Please note homeless have the right to register for GP without providing proof of address or ID.

01709 302000
www.rotherhamccg.nhs.uk

Helplines


Emergency Services

999

Non-emergency Health

111

Non-emergency Police

101


Libraries



Refugees & Asylum Seekers

Asylum Help UK

Call Asylum Help UK if you’re an adult asylum seeker or dependant of an adult asylum seeker.

Helpline available Monday to Friday 08:00 - 17:30 only.

0808 800 0630

British Red Cross Rotherham

Advocates for asylum seekers, offers a drop in session every Thursday 12:30 – 15:30 only.

They don’t provide housing support or make referrals to food banks.

MyPlace, St Anns Road, Rotherham, S65 1PH
0114 242 7385

Migrant Help

Call Migrant Help if you’re an asylum seeker and can’t support yourself financially and want to apply for asylum support.

Helpline available Monday to Friday 08:00 to 17:30 only.

0808 8010503

Seasonal


Please refer to the Sheffield guide.

Sleeping Rough


Emergency help if you are homeless or a rough sleeper

If you are homeless or know someone who is, please contact Rotherham Council as soon as possible. Contact the Homelessness Team 24 hours a day, seven days a week on 01709 336009.

If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street, Church Street and Howard Street.

Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number.

You can also access the Rotherham Council website via the InLink to find out information on other council services.

01709 336009
www.inlinkuk.com/find-an-inlink.html

Toilets

Rotherham Central Station

Open to the public, no baby changing facilities available.

Rotherham Interchange

Services offered:
Men and women sections.
To access disabled and baby changing facilities push the buzzer.

Please note there is a 20p charge.

College Road, Rotherham, S60 1EY

Rotherham Leisure Complex

Services offered:
Men and women sections.
Separate unisex wheelchair access with baby changing facilities available.
All are located approximately 8m left of the reception desk.

Monday - Friday: 7am - 10pm
Saturday - Sunday: 7:30am - 8pm

Effingham Street, Rotherham, S65 1BL

Rotherham Library / Riverside House

Services offered:
Men and women sections.
Wheelchair access and baby changing facilities available.
No charge.

Monday - Friday
9am - 5pm

Rotherham Minister

Services offered:
Men and women sections. Separate unisex wheelchair access.

20p charge.
Daylight hours only

Tesco Extra Rotherham

Services offered:
Men and women sections. Separate unisex wheelchair access and baby changing facilities available.

Monday - Saturday: 6am - 12am
Sunday: 10am - 4pm

Drummond St, Rotherham,S65 1HY

Women's Support

Apna Haq

Apna Haq support women and girls from black and minority ethnic (BME) communities who are living in Rotherham to escape violence. Services offered include drop ins, support groups, domestic violence outreach and floating support.

For referral please call.
Open Monday to Friday 09:00 - 17:00 only.

The Spectrum, Coke Hill, Rotherham, S60 2HX
0170 951 9212
0170 951 9211
info@apnahaq.org.uk
www.apnahaq.org.uk

Karma Nirvana

A National Charity that supports victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. Culture, religion and tradition are not an excuse; forced marriage is illegal in the UK.

Helpline available Monday to Friday 09:00 - 17:00 only.

RWR, PO Box 769, Rotherham, S60 9JJ
0800 599 9247
info@karmanirvana.org.uk
www.karmanirvana.org.uk

National Domestic Violence Helpline

If you are a woman who’s experiencing domestic violence and need to find a place to refuge call this 24 hour service whch will usually give you a place on the day to call.

0808 200 0247

National LGBT Domestic Violence Helpline

If you’ve experience hate crime, sexual violence or domestic abuse, we’re here to help you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.

Helpline available Monday to Friday 10:00 - 17:00 only.

RWR, PO Box 769, Rotherham, S60 9JJ
0800 999 5428
help@galop.org.uk
www.galop.org.uk

Opoka – National Helpline

Opoka helps and supports Polish women and children in the UK experiencing domestic violence and abuse and who are often as a result suffering in isolation without knowing who to turn to, or how and where to seek help.

0300 365 1700 (Freephone)
0117 298 0671 (General enquiries)
info@opoka.org.uk
www.opoka.org.uk

Rotherham Rise

We can provide much needed help and support for women and children escaping domestic violence. We take referrals from all over the country from a variety of sources. We offer accommodation based support as well as outreach support and refuge services. We also have a dedicated children and young people’s support service.

PO Box 769, Rotherham, S60 9JJ
0870 850 2247 (Accommodation services)
0844 225 4411 (All other services)
enquiries@rotherhamrise.org.uk
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