Rotherham Metropolitan Borough Council’s Homelessness Service

The Homelessness Team offer housing advice to people who are homeless or who are threatened with homelessness. The team will always try to prevent homelessness so that you can remain in your current home. The team also provide housing options advice and information about alternative housing including private rented, housing association and council housing for homeless people.

The Homelessness Team undertake homelessness assessments of entitlement to housing for people who are homeless or threatened with homelessness.

Temporary accommodation may be available for people in priority need while homelessness enquiries are being made about the customer’s eligibility for housing.

Open Monday to Friday 08:30 - 17:00 only.
Outside of these hours – Telephone: 0774 814 3170

National Domestic Abuse Helpline

People who are experiencing domestic violence who need to find a place for refuge can call this 24 hour telephone service which will usually help to find a safe place to stay on the day a customer calls.

Opening hours Monday to Friday 09:00 - 17:00 only.

Lighthouse Homes (men only)

This service helps single homeless men who wish to address their issues, learn new skills and move on to successful independent living. The service can accept ex-offenders direct from prison.

Rotherham Thursday Project

Anyone with a tenancy can be referred by must be over 16. Self-referral. The Rotherham Thursday Project work with people who live in their own home, but are at risk of becoming homeless for a variety of reasons.

Our team of experts work closely with customers to ensure they have all the skills necessary to maintain their tenancy, helping with things like budgeting, making the most of benefits and finding work.

Target Housing Rotherham

Target Housing Rotherham is a support accommodation project, primarily for current offenders, ex-offenders or those at risk of offending. The project offers fully furnished, mainly shared, and some single unit accommodation across the Rotherham Borough for up to two year.

No self referrals.

Lighthouse for Women

The Lighthouse Project provides short and long term accommodation, care and support. They provide a safe, secure and structured environment and can offer training for women over 18, who want new skills and opportunities.

Rotherham Thursday Project

Anyone with a tenancy can be referred by must be over 16. Self-referral. The Rotherham Thursday Project work with people who live in their own home, but are at risk of becoming homeless for a variety of reasons.

Our team of experts work closely with customers to ensure they have all the skills necessary to maintain their tenancy, helping with things like budgeting, making the most of benefits and finding work.

Target Housing Rotherham

Target Housing Rotherham is a support accommodation project, primarily for current offenders, ex-offenders or those at risk of offending. The project offers fully furnished, mainly shared, and some single unit accommodation across the Rotherham Borough for up to two year.

No self referrals.

Citizen’s Advice Bureau

Get advice on applying for homeless help from the council, including making a homelessness application.

The Salvation Army Modern Slavery Adult Victim Care Service

Statutory agencies, front line workers, concerned individuals and potential victims of modern slavery can call the referral helpline.

If the individual gives their consent they will be referred into the National Referral Mechanism (NRM) to assess eligibility for further support. This may include accommodation, outreach and move-on support.

Unseen Modern Slavery Helpline

24 Hours

Victim Support IVDA Service – Humberside and South Yorkshire

If you’ve been affected by crime call your local victim care team.

Monday - Friday: 9am - 8pm
Saturday: 9am - 1pm

Age UK Rotherham

Monday - Saturday: 9am - 4pm

Barnado’s Parkgate

Monday - Saturday: 9am - 7pm
Sunday: 10:30am - 4pm

Barnado’s shop

Monday - Friday: 9am - 5pm
Saturday: 9am - 12pm
Sunday: 12pm - 5pm

Bluebell Wood Children’s Hospice

Monday - Saturday: 9am - 4pm

British Heart Foundation

Monday - Sunday: 9:30am - 5pm

British Heart Foundation Furniture

Monday - Saturday: 9:30am - 5pm
Sunday: 10am - 4pm

Cancer Research UK

Monday - Saturday: 9am - 5:30pm

Cancer Research UK

Monday - Saturday: 9am - 7pm
Sunday: 10:30am - 4:30pm

Furniture Warehouse at Age UK Rotherham

Monday - Saturday: 9am - 4pm

National Hereditary Breast Cancer Helpline

8am - 10pm

Rotherham Furniture Dealers

Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm

Rotherham Hospice

Monday - Saturday: 9am - 4:30pm

Rotherham Hospice

Monday - Friday: 8am - 5:30pm

Rotherham Hospice Shop

Monday - Saturday: 9am - 4:30pm

RSPCA Charity Shop

Monday - Saturday: 9am - 4pm

Sense

9 Frederick St, Rotherham, S60 1QN
0170 936 7380

The Rotherham Hospice Charity

Monday - Saturday: 9am - 4:30pm

British Red Cross

The British Red Cross helps people in crisis, whoever and wherever they are.

Liberty Church

This project is committed to car for the weak and vulnerable and those in need. They provide support and love to any who come, regardless of their race, atheism, religion, sexuality, gender or age.

Shiloh – Rotherham

Shiloh Rotherham is a charity that offers day support to adults who are homeless or at risk of homelessness. They offer food, clothing, laundry, showers, training, mentoring and activities. They aim to support all their guests to live a fulfilling and independent life.

Open 09:30 - 12:30 Monday, Wednesday, Friday only.

Rotherham Job Centre Plus

The local job centre can help find work and also help to administer claims for Welfare Benefits.

Opening hours Monday to Friday 09:00 - 17:00 only.

Emergency help if you are homeless or a rough sleeper

If you are homeless or know someone who is, please contact Rotherham Council as soon as possible. Contact the Homelessness Team 24 hours a day, seven days a week on 01709 336009.

If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street, Church Street and Howard Street.

Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number.

You can also access the Rotherham Council website via the InLink to find out information on other council services.

Maltby Centre

Our mission is to help feed families and individuals who need support. Our dedicated team are waiting to welcome anyone that could do with a helping hand.

People need to be in crisis, will accept self referrals as well as referrals from the job centre, early help and schools.

Food available Monday and Thursday 11:30 - 14:00 only.

Rotherham Foodbank

Call or email Rotherham Foodbank to receive a food voucher that will allow you food and support for a minimum of 3 days.

No self referrals.
Food available Tuesday and Thursday 11:00 - 14:00 only.

Shiloh Rotherham

Shiloh Rotherham is a charity that offers day support to adults who are homeless or at risk of homelessness. They offer food, clothing, laundry, showers, training, mentoring and activities. They aim to support all their guests to live a fulfilling and independent life.

Open 09:30 - 12:30 Monday, Wednesday, Friday only.

Sunday Night Café, Lighthouse Homes

Access to this service is through the Lighthouse Home project during the week.

Food available Sunday 18:00 - 19:00 only.
Sunday Night Cafe will also help people back into employment by referring to the main Lighthouse Project

Wath Community Foodbank at Montgomery Hall

The Wath Community Foodbank works in partnership with Fareshare Yorkshire & Rotherham’s Food in Crisis project. It provides food for people facing short-term financial hardship. No self referrals. Referrals come via GP’s, Social Workers and schools.

Food available Tuesday 12:30 - 13:30 only.
Call the telephone number to leave a message for a call back.

Rotherham District General Hospital

Accident and emergency only.

Rotherham NHS Walk In Centre

Accident and emergency only.

GP Designated Contraceptive Implant Clinics: Ridgeway Medical Centre

Appointment only service: Thursday
9:30am - 12:00pm only.

Rotherham Foundation Trust

For 7 days a week, the trust runs Integrated Sexual Health Clinics.
Monday – Thursday (8am – 9pm)
Friday (9am-5pm),
Saturday (10am – 5pm),
Sunday (11am – 2pm)

Over 5 days, the trust runs a HIV Clinic
Monday, Wednesday, Friday (8:30am – 5pm)
Tuesday and Thursday (8:30am – 7pm)

Weekend are for under 25s only.

Shakespeare Road Medical Centre

Appointment only service
Open daily: 3:30pm - 5:30pm only.

Yorkshire MESMAC Clinics

MESMAC Clinics offer drop in testing for HIV, Syphlis, Gonorrhoea, Chlamydia and Pregnancy.

Tuesday (10am - 2pm)
Thursday (3pm - 7pm)
Also open on the first Saturday of each month

CAMHS

CAMHS stands for Child and Adolescent Mental Health Services.

CAMHS are the NHS service that assesses and treats young people with emotional, behaviourable or mental health issues.

Rotherham Adult Mental Health Service

We operate a Crisis Service 24/7 and can support people who are experiencing a mental health crisis who require a quick response.

Accept self referrals. Appointment required.

Rotherham and Barnsley MIND

Rotherham and Barnsley MIND has been providing community mental health support since 1971 and currently offers services to adults in the community and at the resource centre in Rotherham.

Rotherham Mental Health Hospital Liaison Service

Provides round the clock mental health care for patients who attend Rotherham Hospital to provide assessment, treatment and management of mental health to adults over the age of 18.

Medical GP

To find out where your local GP practice is you can phone NHS Rotherham CCG on the number below or visit the website.

Please note homeless have the right to register for GP without providing proof of address or ID.

Asylum Help UK

Call Asylum Help UK if you’re an adult asylum seeker or dependant of an adult asylum seeker.

Helpline available Monday to Friday 08:00 - 17:30 only.

British Red Cross Rotherham

Advocates for asylum seekers, offers a drop in session every Thursday 12:30 – 15:30 only.

They don’t provide housing support or make referrals to food banks.

Migrant Help

Call Migrant Help if you’re an asylum seeker and can’t support yourself financially and want to apply for asylum support.

Helpline available Monday to Friday 08:00 to 17:30 only.

Emergency help if you are homeless or a rough sleeper

If you are homeless or know someone who is, please contact Rotherham Council as soon as possible. Contact the Homelessness Team 24 hours a day, seven days a week on 01709 336009.

If you are calling about someone you are concerned for, you will need to be with them when you call.

Free calls can be made in Rotherham town centre using the BT InLink devices, located on Corporation Street, College Street, Church Street and Howard Street.

Use the ‘Free calls’ option on the tablet or use the keypad to dial the emergency number.

You can also access the Rotherham Council website via the InLink to find out information on other council services.

Rotherham Central Station

Open to the public, no baby changing facilities available.

Rotherham Interchange

Services offered:
Men and women sections.
To access disabled and baby changing facilities push the buzzer.

Please note there is a 20p charge.

Rotherham Leisure Complex

Services offered:
Men and women sections.
Separate unisex wheelchair access with baby changing facilities available.
All are located approximately 8m left of the reception desk.

Monday - Friday: 7am - 10pm
Saturday - Sunday: 7:30am - 8pm

Rotherham Library / Riverside House

Services offered:
Men and women sections.
Wheelchair access and baby changing facilities available.
No charge.

Monday - Friday
9am - 5pm

Rotherham Minister

Services offered:
Men and women sections. Separate unisex wheelchair access.

20p charge.
Daylight hours only

Tesco Extra Rotherham

Services offered:
Men and women sections. Separate unisex wheelchair access and baby changing facilities available.

Monday - Saturday: 6am - 12am
Sunday: 10am - 4pm

Apna Haq

Apna Haq support women and girls from black and minority ethnic (BME) communities who are living in Rotherham to escape violence. Services offered include drop ins, support groups, domestic violence outreach and floating support.

For referral please call.
Open Monday to Friday 09:00 - 17:00 only.

Karma Nirvana

A National Charity that supports victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. Culture, religion and tradition are not an excuse; forced marriage is illegal in the UK.

Helpline available Monday to Friday 09:00 - 17:00 only.

National Domestic Violence Helpline

If you are a woman who’s experiencing domestic violence and need to find a place to refuge call this 24 hour service whch will usually give you a place on the day to call.

National LGBT Domestic Violence Helpline

If you’ve experience hate crime, sexual violence or domestic abuse, we’re here to help you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.

Helpline available Monday to Friday 10:00 - 17:00 only.

Opoka – National Helpline

Opoka helps and supports Polish women and children in the UK experiencing domestic violence and abuse and who are often as a result suffering in isolation without knowing who to turn to, or how and where to seek help.

Rotherham Rise

We can provide much needed help and support for women and children escaping domestic violence. We take referrals from all over the country from a variety of sources. We offer accommodation based support as well as outreach support and refuge services. We also have a dedicated children and young people’s support service.