South Yorkshire's Homeless Survival Guide

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Sheffield COVID-19 Support

It is only natural to worry about the homeless and very vulnerable people at this time. But it is important to know that help is available in the city to support those most in need during the pandemic.

Please be assured, people are being fed and offered safe and warm accommodation in our city and this emergency response will be in place as long as necessary.

No one should be homeless in Sheffield and we have a range of services with our partners to ensure this happens even during the current Covid-19 pandemic.

During this time, anyone begging is not doing so to fund accommodation or food.

To date we have placed 68 rough sleepers into accommodation since the COVID-19 outbreak began. All have been given mobile phones to stay connected while social distancing.

We have 800 supported accommodation beds in the city and we have secured additional beds for rough sleepers which provide shelter for vulnerable people with a range of issues.

All agencies and charities are working together even more closely than before. We are sharing our resources and pooling our volunteers who are working extremely hard to support others.

Over the past couple of weeks, we have set up and launched a range of delivery services which are staffed with volunteer cooks, helpers and drivers. Since the beginning of this month, we have provided hot meals for over 90 vulnerable people through accommodation providers.

Additional support available: 

Archer Project has been utilised as a kitchen to prepare hot and cold meals to identified individuals in supported accommodation. They are also allowing one to one access to facilities by appointment/referral only.

Bens Centre continue to support their current clients with telephone welfare checks and is acting as a donation point for all the group/charities involved in the Covid-19 response.  This includes items such as toiletries, games, books for example, so we can then look at sending packages together with the food.

St Wilfreds Centre is staffed between 1-3pm Monday to Friday for emergency ‘take away’ food, clothes and advice/signposting to appropriate services to those in crisis. There is no admittance to the centre. Telephone referrals for emergency food parcels (2 days-worth of food) can be made on 0114 2555 720 per person. Messages are being picked up remotely and regularly from 9am – 5pm, Monday to Friday.


Support from Sheffield Treatment and Recovery Teams (START) during Covid-19

START remains open for treatment and support with alcohol or non-opiate substances. If you or someone you know needs help call 0114 3050500 in the first instance.
At the current time most contact is provided over the telephone, but on occasion you may be required to attend in person and will be advised of this as required.
If you or someone you know needs help but doesn’t have access to a phone please self-present at Fitzwilliam Centre for Opiates, or Sidney Street regarding Alcohol or Non-opiate substances.
For professionals wanting to make a referral, please call 0114 3050500 or email along with the name and DOB, address and phone number of the person you wish to connect with this service.


Support available through Help Us Help 

For additional information on multiagency activities supporting the homeless and street beggars at this time, please take a look at the website Help Us Help.

You can also find more details on the kind of help being provided by these teams as well as the kind of support the general public can offer at this time whilst respecting government guidelines on social distancing where volunteering and donation deliveries are possible.

If you or someone you know needs emergency food or medicine or general support during the pandemic, please call the dedicated Community Support Services helpline on 0114 273 4567. There is more information about the Community Support Service further on in this bulletin.


What you can do to help:

– Don’t give money or food.

– If approached stay calm and simply say no.

– If someone does say they are genuinely homeless and/or cannot self-isolate, call 0114 273 6306 or 0800 7311 689 after 5pm (If you call this number as a member of the public you need to have the homeless person with you so they can speak to the adviser over the phone)



Housing Charities

Emmaus Sheffield

Emmaus is a community that offers accommodation and work. They are a drug and alcohol free project that can support eighteen formerly homeless men and women at any one time.

Referrals only.

Unit 5 Sipelia Works, Cadman Street, Sheffield, S4 7ZG
0114 272 0677

Nomads Smart Steps

This scheme is to help single homeless people over the age of 18 move into private rented accommodation. The properties are all shared. Referrals can be via an agency or self referred. All potential clients will be assessed and then attend two pre-tenancy training sessions before they would consider offering accommodation.

Office 3, Knowle House, 4 Norfolk Park Road, Sheffield, S2 3QE
0114 241 2080

Places for People

Interim supported accommodation for singles and couples with support to develop skills.

Access to these services is through the Council’s Housing Support Pathway.

Victoria Court Project, 73A Victoria Street, Sheffield, S3 7QD
0114 279 8914

Men Only

St Anne’s Community Services

This project supports and provides temporary accommodation to homeless men over the age of 18. They can provide advice on resettlement, susbstance misuse and mental health issues.

Access to these services is through the Council’s Housing Support Pathway.

Bevin Court, 122 Beighton Road, Woodhouse, Sheffield, S13 7PS
0114 269 2569

Supported Housing

Impact Living

This service helps young single homeless people aged 16-30, who are at risk or vulnerable, with support needs.

They can accept couples and no local connection is required.

Wilfred Drive, Darnall, Sheffield, S9 3WA
0114 243 1850

Roundabout Hostel

This hostel provides safe accommodation for nineteen single young people, aged 16-21 on an emergency and medium stay basis. All their bedrooms are single and en-suite with modern and comfortable furniture. Breakfast is also provided for residents and there are shared facilities available to cook throughout the day. The hostel offers residents multiple opportunities to learn life skills to help increase their independence.

Access to these services is through the Council’s Housing Support Pathway.

13-17 St Barnabas Road, Sheffield, S2 4TF
0114 258 9829

Salvation Army

This project supports single male homeless people aged 18+ including older people and people with special needs.

Access to these services is through the Council’s Housing Support Pathway.

126 Charter Row, Sheffield, S1 4HR
0114 272 5158

Sheffield Foyer

This service helps single homeless people aged 16-25 who need support.

Appointments only.
Access to these services is through the Council’s Housing Support Pathway.

Available Monday to Friday 09:00 - 21:00 only.

0114 289 5600

South Yorkshire Housing Association

Cuthbert Bank provides homeless families from across South Yorkshire with a safe place to call home. Within easy reach of Hillsborough’s facilities, Cuthbert Bank is a purpose built scheme with 15 three-bed and nine two-bed self-contained, furnished flats. The on-site community room provides activities on a daily basis, and residents can get involved in a range of activities, from healthy cooking sessions, to arts and crafts projects.

Access to these services is through the Council’s Housing Support Pathway.

Cuthbert Bank, Sheffield
0114 231 2483

Women Only

Sheffield YWCA – Peile House Project

This service helps young single homeless women aged 16-25 with support needs, with or without a child under one year old. They also support single homeless women with learning disabilities aged 16-25. Priority is given to women with a local connection to Sheffield.

Access to these services is through the Council’s Housing Support Pathway.

Housing Solutions Floor 3, Howden House, 1 Union Street, Sheffield
0114 273 9256

Young Women’s Housing Project

YWHP offers a range of person centred, psychologically informed, therapeutic support and safe accommodation to help young women and children who have been affected by abuse get back on their feet. The project’s specialist support workers and therapists enable recovery and well-being by establishing appropriate trusting relationships that recognise strengths and build resilience.

Available for enquiries Monday to Friday 09:00 16:30 only.

PO Box 303, Sheffield, S1 1YD
0114 268 0580

Young People

Cherry Tree – Sheffield’s Young People’s Accommodation Service

This project supports young single homeless people aged 16-21 with support needs. Priority will be given to applicants with a local connection in Sheffield.

Access to these services is through the Council’s Housing Support Pathway.

Housing Solutions Floor 3, Howden House, 1 Union Street, Sheffield, S1 2SH
0114 273 6306

DePaul Charity Nightstop Service

This project offers free, safe, emergency accommodation for people that are in housing crisis or homeless aged 16-25 in the homes of trained and vetted volunteers, on a night by night basis. The service aims to be an option for agencies to directly prevent rough sleeping, or keep people from staying in unsafe places.

Referral agencies include Housing Solutions, Roundabout Homeless Prevention Centre, Sheffield College etc.

176 Eyre Street, Sheffield, S1 4QZ
0114 278 7152


Safe@Last supports vulnerable children and young people at risk of running away. We have a 24 hour helpline, offer one-to-one support and deliver prevention training in schools across South Yorkshire and beyond. This includes children who have run away or been forced to leave home and those who are thinking about it.

Text SAFE to 60777

0800 335 7233


Citizen’s Advice Sheffield

Get advice on applying for homeless help from the council, including making an application and challenging a decision.

Helpline available Monday to Friday 10:00 - 16:00 only.

0344 411 3111

Citizen’s Advice Sheffield (Deaf Advice Only)

Service for deaf and hearing impaired people and their families only.

Monday and Wednesday 10:00 - 14:00 only.

The Circle, 33 Rockingham Lane, Sheffield, S1 4FW
0114 253 6711
0746 454 4214


If a young person arrives at Sheffield City Council’s Homeless Prevention Service, they are greeted by Roundabout staff and volunteers who ask for information about their circumstances and help them to look at their housing situation and see what support they can give. They offer advice about housing options, from planned moves to emergency accommodation. They may also refer to one of Roundabout’s other Housing and Support Services.

Open Monday to Friday 10:00 - 16:30 only.

22 Union Street, Sheffield, S1 2JP
0114 272 8424


We offer a wide range of help and advice on all housing and homelessness issues. We have a team of advisers and solicitors who may be able to help you with your problem and if we can’t help, we work with other agencies who can.

Available Monday to Friday 09:00 - 17:00 only.
Support for Doncaster, Rotherham and Sheffield only.

Furnival House, 48 Furnival Gate, Sheffield, S1 4QP
0344 515 1515

Animal Welfare

Blue Cross Rehoming & Advice Unit, Sheffield

Old Station Dr, S7 2PY
0300 777 1591

RSPCA Sheffield

Monday - Friday
9am - 4pm
(Wednesday closed)

2 Stadium Way, Sheffield S9 3HN
0114 289 8050

Sheffield PDSA Pet Hospital

14 Newhall Rd, S9 2QL
0114 243 3232

The Sheffield Cats Shelter

1 Travis Pl, S10 2DB
0114 272 4441


Sheffield City Council – Housing Solutions

Provides advice, help and support for anyone who is homeless, could become homeless in the near future, or has a housing problem which they need help to resolve.
If they can’t resolve your housing issue immediately your case will be referred to one of the casework teams so that further work can be done.
Sheffield City Council commission housing related support services for homeless and vulnerable people in Sheffield. This includes the provision of supported accommodation in hostels and dispersed temporary addresses as well as support for people living in their own tenancies.
The overriding aim of the services is to prevent homelessness and to resettle people after a period of homelessness.

Access to these services is through the Council’s Housing Support Pathway.

0114 273 6306
0800 731 1689

Sheffield Local Assistance Scheme

This service provides independence grants to support independent living and Sheffield Crisis Grants to help Sheffield residents in crisis situations with an identified need that cannot be met from another source.

Only available to Sheffield residents who have insufficient income to meet their needs and/or aged 16 and over.

0114 273 4567

Day Centres

Ben’s Centre

Ben’s Centre is a day centre and outreach programme that supports vulnerable drug/alcohol users and the homeless. They provide a non judgemental sanctuary for those who need it the most. Working within a harm reduction model, they are person centred and believe in a holistic and supportive approach. Their ethos helps them create strong and lasting relationships with their clients in order to facilitate a brighter future.

Available Monday, Tuesday, Thursday and Friday 10:30 - 14:30 only.

22 Wilkinson Street, Sheffield, S10 2GB
0114 279 9961
0777 189 7086

Crisis Skylight

Crisis Skylight South Yorkshire is an outreach service offering support to people from the age of 16, who are homeless, have been homeless in the last two years or are at risk of becoming homeless.

They offer education, training and support within hostels, day centres and local community venues in Barnsley, Doncaster, Rotherham and Sheffield. Their one to one coaching support helps their members achieve their goals and move out of homelessness.

0114 317 7300

St Wilfrid’s Centre

St. Wilfrid’s Centre provides a safe space and welfare support (meals & drinks, clothing, sleeping bags, showers, laundry, advice and activities) for homeless and vulnerable people aged 18+.

Monday to Friday
10am - 4pm.

St Wilfrid’s Centre, 524 Queen’s Road, Sheffield, S2 4DT
0114 255 5720

The Cathedral Archer Project

At the Cathedral Archer Project we work with homeless adults from sleeping bag to employment and an enjoyable fulfilling life.

Monday - Friday:
Breakfast 8:30 am -10:00 am
Groups 10:15 am -12:00 noon
Lunch 12:00 noon – 1:15 pm
Groups 1:15 pm – 3:00 pm

Sheffield Cathedral, Church Street, Sheffield, S1 1HA
0114 263 6970

The Lighthouse

Provides free breakfast, showers and second-hand clothing for the homeless and addicts.

9:30am - 11:30am

Handley Street, Burngreave, S3 9LB

The Sunday Centre

The sessions are run in Victoria Hall Methodist Church, using the entrance on George Street for access.

We open the doors at 1:30pm, from which time we run a tea/coffee/soup bar. Guests also have access to books, board games, snooker, and table football.

At 2pm a two-course hot lunch (prepared on site by our volunteer kitchen team) is served. After the meal we revert to serving tea/coffee and soup.

Victoria Hall Methodist Church, Norfolk Street, Sheffield, S1 2JB
0771 115 4139

Employment And Training

Many opportunities for getting trained up and applying for jobs are offered at the day centres and accommodation services listed in this guide.

Job Centre Plus

Cavendish Court, Bank Street, S1 2DR
0800 169 0190

Suit Works Sheffield

We help and support unemployed men of all ages who are trying to get into work by giving them a styling session, suit, shirt, tie and shoes or smart casual clothing when they have the offer of a job interview and they do not have or are unable to afford to buy suitable clothing. Interview skills training and practical skills, which may include something as simple as how to iron a shirt, are also offered.

Tuesday - Friday
9:30am - 4:30pm (referral needed)

Unit 25, Mowbray Street, S3 8EN
0746 846 4776

The Big Issue North

You can become a seller of Big Issue North if you are homeless, vulnerably housed or in need of earning an income. Make an appointment at the nearest office (provided above), if you have problems getting there contact them by phone.

We help our vendors access the services they need – whether that’s accommodation; training and education, access to GPs, dentists and other health and social support services, or other projects such as art and gardening.

Big Issue North, c/o Sheffield Cathedral, Church Street, Sheffield, S1 1HA
0114 263 6064

Extreme Weather

You are most vulnerable as a rough sleeper in the winter months as the temperature drops. Hypothermia is a serious risk. Many rough sleepers turn to alcohol and substances to sleep in the cold, however this greatly increases your risk of hypothermia and death as your body loses its ability to regulate its temperature.

If you are homeless in extreme weather, then contact one of the services above to get shelter for the night.


There are lots of support in Sheffield and South Yorkshire offering food and nourishment to homeless people. There are dedicated centres listed below as well as a list of Sheffield Food Banks (please note whether you will need a referral from Citzen’s Advice, a health professional or the Council).

Broomhill Breakfast

Cooked breakfast served Friday 08:00 - 10:00 only.

St Andrew’s URC, Upper Hanover Street, Sheffield

Cathedral Archer Project

Breakfast served Monday to Friday 08:30 - 10:00 only.
Lunch served Monday to Friday 12:00 to 13:15 only.

Good News Café, Sheffield Cathedral, Sheffield

Frontline Soup Kitchen and Foodbank

We aim to give people in crisis hope and practical help with a brighter future. We big-up all our supporters who make a big difference. We provide emergency food and support people in crisis. No referral needed.

Initially the last Thursday in the month
17:30pm - 19:30 pm

Sheffield and District African Caribbean Community Association (SADACCA), 48 The Wicker, S3 8JB
0790 050 0718

Jesus Centre Lounge Drop-In

Food, drinks, clothing, shower, laundry, computer

Wednesday and Friday
10am - 1pm

93 Broomspring Lane (on inner ring road between university square and Waitrose roundabout)

Sheffield Churches Soup Kitchen (Churches Soup Wagon)

Provides food, basic clothing and bedding and 1:1 support, 7 nights per week from 8-9pm between September and May

King Street

St. Wilfrid’s Centre (See ‘Day Centres’)

Food, drinks, clothing, shower, laundry, advice


Victoria Hall, George Street


Sandwiches and hot drinks - Sunday
10:30am - 12pm

St. Thomas’ Church Philadelphia, Gilpin Street (near Wynsors shoes)

The Salvation Army breakfast project

Breakfast served Sunday at 08:30 only.

Duke Street, Sheffield

Food Banks by Area

View the map

S2 Food Banks

S3 Food Banks

S5 Food Banks

S6 Food Banks

S8 Food Banks

S11 Food Banks

S13 Food Banks

S20 Food Banks

S35 Food Banks

S36 Food Banks



Accident & Emergency

Northern General Hospital, Herries Road, S5 7AU
0114 271 4743


Charles Clifford Dental Hospital (Next to Royal Hallamshire Hospital)
0114 271 7800

Minor Injuries

8am - 8pm (7 days)

Royal Hallamshire Hospital, B Floor, Glossop Road, Sheffield, S10 2JF
0114 271 2071



The Mulberry Practice provides health care services for people living in Sheffield who are seeking asylum in the UK, homeless or living in temporary or unstable accommodation.

We have a team with a vast knowledge and experience in dealing with the complex issues that these client groups often have and recognise the problems faced in accessing mainstream services.

1 Mulberry Street Sheffield S1 2PJ
0114 305 4050

NHS Walk-in Centre

Rockingham House, Broad Lane, Sheffield, S1 3PB


Addaction Sheffield

We aim to prevent and deal with problems in communities by reducing drug-related offending behaviour and engaging people in treatment. We track and work with individuals who have tested positive for opiates or cocaine through the criminal justice system with the aim of preparing and supporting service users to access and remain in treatment.

Run an appointments and drop-in service until 7pm on Thursday

42 Sydney Street, S1 4RH
0114 253 6830

SEAP – Alcohol Services

First port of call for access to alcohol services in Sheffield. Provides advice and information to users and families.

Monday - Friday: 9am - 5pm

Matilda Street, S1 4RH
0845 345 1549

Sheffield Alcohol Support Service (SASS)

Offers peer support services and recovery-focused activities, training and residential rehabilitation.

7:30pm - 9:30pm

646 Abbeydale Road, S7 2BB
0114 258 7553

Sheffield Health and Social Care (NHS) Non-opiates DrugService

Adults experiencing problems with drug misuse can access referrals, support, needle exchange, recovery activities.

Monday - Friday
9am - 5pm (8pm on Thurs)

44 Sidney Street, S1 4RH
0114 272 1481

Sheffield Health and Social Care (NHS) Opiates Drug Service

Opiate misuse drop-in sessions, assessment, prescribed treatments and access to other recovery services and referrals.

Monday - Friday
9am - 5pm

The Fitzwilliam Centre, Fitzwilliam Street
0114 305 0500

The Corner – Change, Grow, Live

Alcohol and drug misuse centre for young people aged 10-18. Self-referral is welcome, and you can access one-to-one advice, group sessions, training and education.

91 Division Street
0114 275 2051


There are currently 13 community dental services provided across Yorkshire and the Humber and Bassetlaw. They provide routine and specialist dental care for people with special care needs for example, people with physical and/or learning disabilities as well as people from vulnerable groups such as homeless and migrants.

Access is provided with referral from a GP, high street dentist, or other health and social workers.


Nurse, Doctor, Dentist, Podiatrist and Counsellor are in on different mornings throughout the week.

Sheffield Community Care Dentistry at the Cathedral Archer Project

Domestic Abuse

Sheena Amos Youth Trust

Supports young people in South Yorkshire who are LGBT and specialises in helping young people living with HIV. Offers support groups and advice.

Groups run Mon – Sat at various times

Scotia Works, Leadmill Road, S1 4SE
0114 241 2728

Sheffield Area Refuge & Support (SARAS)

If you need to get away from an abusive relationship, a refuge might be the best option, for you and your children. Refuges can often offer a space on the day that you need it and work quickly to get you there and make you safe.

Sheffield Domestic Abuse Helpline

First stop for advice, information and sources of support; all ages and genders.

0808 808 2241 - Monday - Friday 10am-4pm (7pm on Wed)

Outreach Service
0114 241 2749 - Monday - Friday (8am - 6pm)

Housing Support
0114 270 6999 Monday - Friday (8am-6pm)

0808 808 2241

Mental Health

Homeless Assessment and Support Team (HAST)

HAST provides access to healthcare and support services for homeless people in Sheffield who have mental health problems. It aims to provide an assessment service and, where appropriate, to offer treatment and to give support in establishing tenancies and enabling those users with enduring mental health problems to access and engage with mainstream mental health services.

Referrals are accepted from a wide range of agencies and individuals can also self-refer. Referral forms are available by contacting the HAST office.

Hanover Medical Centre 100 William Street Sheffield S10 2EB
0114 226 2520

Mental Health Action Group Sheffield

MHAGS is a day centre, which tries to give support to people who consider themselves to have or have had mental health problems. We provide a friendly non-judgmental atmosphere, hot drinks and discounted food. We open at 10.30 Mon to Friday and stay open until late afternoon. Open to all over 18 years of age. Come along and have a chat, we are always looking for new members and would be delighted to meet you.

46 Creswick Street, Langsett Estate, S6 2TN
0114 234 1705

Mind Sheffield

Wide range of services available in Sheffield ranging from counselling and psychotherapy to one-on-one support, men’s group and training. Call to talk through which services would best meet your needs.

110 Sharrow Lane, S11 8AL
0114 258 4489
0300 123 3393

Norfolk Road Accommodation Service

Run by the charity Together Sheffield. Residential housing project providing accommodation and support for 11 adults with mental health needs. Also offer support service for people in their own homes in the community.

0114 272 2245

Rethink Mental Health Sheffield

Offer supported housing in Sheffield for people with mental health troubles.

Thornsett Road, S7 1NB
0114 258 2593

Sheffield Pharmacy Needle Exchanges

Abbeydale Pharmacy 715 - 717 Abbeydale Road, S7 2BE
Allen & Barnfield Chemist Ltd Foxhill Road, S6 1GE
Boots 50 Manor Park Centre, S2 1WE
Darnall Pharmacy Darnell Health Centre, 2 York Road, S9 5DH
Day Lewis Pharmacy 150 Crookes, S10 1UH
High Green Pharmacy 104 Wortley Road, S35 4LU
Hillsborough Pharmacy 58 - 60 Holme Lane, S6 4JQ
Late Night Pharmacy 277 Fulwood Road, S10 3BD
London Road Pharmacy 3 - 7 Alderson Road, S2 4UA
Lloyds Pharmacy 52 Birley Moor Road, S12 4WD
Lloyds Pharmacy 1 Market Square, Woodhouse, S13 7JX
Lloyds Pharmacy 190 Duke Street, S2 5QQ
Lloyds Pharmacy Unit 4, Westfield Centre, S20 8ND
Lo’s Pharmacy 251 Broomhall Street, S3 7SP
Medisun 255 Shoreham Street, S1 4SS
Rowlands 827 Barnsley Road, S2 0QF
Swift Pharmacy 1 Gower Street, S4 7HA
Well Pharmacy 1 Fairfax Rise, S2 1SL
Wicker Pharmacy 55 - 67 Wicker, S3 8HT


Accident & Emergency

Northern General Hospital, Herries Road, S5 7AU
0114 271 4743

Non-emergency Health


Non-emergency Police



Sheffield Drug and Alchohol Coordination Team (DACT)

0114 272 1481

Drugs helpline only.

Sheffield Drug and Alchohol Coordination Team (DACT)

Sheffield DACT is a strategic team responsible for commissioning drug and alcohol treatment services in Sheffield.

Alcohol helpline only.

0114 226 3000

Talk to Frank drugs national helpline

If you’re having trouble finding the right sort of help, call the Talk to Frank drugs helpline to talk through your options.

0300 123 6600

Domestic Abuse

Sheffield Domestic Abuse Coordination Team (DACT)

First stop for advice, information and sources of support; all ages and genders.

Monday to Friday 08:00 - 20:00 and
Saturday 09:00 – 17:00, not open bank holidays.

0808 808 2241

Sheffield Domestic Abuse Housing Support

Monday to Friday 08:00 - 18:00 only.

0114 270 6999

Sheffield Domestic Abuse Outreach Service

Monday to Friday 08:00 - 18:00 only.

0114 241 2749

Emotional / Mental Health

Rape Support

0300 111 0777


0114 276 7277

Sheffield Mental Health 24/7

0808 801 0440


Central Library

Monday, Tuesday, Thursday and Friday
9:30am - 5:30pm

1pm - 8pm

10am - 4pm


Surrey Street, S1 1XZ
0114 273 4727

Sheffield Libraries Website

Refugees & Asylum Seekers

Here is a list of services that specialise in supporting refugees and asylum seekers. They offer advice about accommodation, work and integrating into society in Sheffield and South Yorkshire.


Accommodation and support for Black Minority Ethnic and Refugee women who have experienced domestic abuse, violence or trafficking.

Monday - Friday
9am - 5pm

0794 633 3963 (Out of hours emergency)

ASSIST Sheffield

Provides support to destitute asylum seekers who are denied any benefits or housing. Emergency accommodation and friendship are offered. Request the service at the Victoria Hall drop-in.

0114 275 4960

Asylum Help UK

Call Asylum Help UK if you’re an adult asylum seeker or dependant of an adult asylum seeker.

Helpline available Monday to Friday 08:00 - 17:30 only.

0808 800 0630

Asylum Support Application UK

Call Asylum Support Application UK if you’re an asylum seeker and can’t support yourself financially and want to apply for asylum support.

Helpline available Monday to Friday 08:00 to 17:30 only.

0808 800 0631

British Red Cross

In addition to the drop-in service at Victoria Hall, they also offer refugee support on an appointment basis at their Sheffield office.

Monday and Thursday
9am - 5pm

The Sanctuary, 37-39 Chapel Walk, S1 2PD

Conversation Club

Offers asylum seekers and refugees sessions with Sheffield volunteers to practice their English skills as well as integration advice and activities.

Chapel Walk, S1 2PD - Wednesday (1pm - 4pm)
Central United Reformed Church (upstairs), Norfolk Street - Friday (1pm - 4pm)


Multi-agency drop-in service.

2pm - 4pm

Victoria Hall in the City Centre

Places for People – Refugee Housing

Temporary accommodation in flats and houses for refugees and advice on bills, budgeting, benefits, tenancy agreements.

Headford Gardens, Broomhall
0114 276 1204

Refugee Council Children’s Service

Call Refugee Council Children’s Service if you are a child in the UK on your own and applying for asylum.

Helpline available Monday to Friday 09:00 - 17:30 only.

0207 346 1134

Sheffield City of Sanctuary

Welcomes and supports refugees and asylum seekers to Sheffield. Advice, support and social centre offering hot drinks, computer access and workshops.

Monday - Thursday
10am - 4pm

Chapel Walk, S1 2PD
0780 734 2157


Homeless and Rootless at Christmas (HARC)

Provides food, shelter, entertainment and some services (e.g. podiatry, hairdressing, clothing) to homeless people over the festive season.

24th December - 1st January

Cathedral Archer Project
0752 392 7318

Sheffield Homeless Christmas Shoebox Appeal

The 2019 shoebox appeal boxes will be distributed through the city centre on Christmas Eve.

Sleeping Rough

Sheffield City Council provides support to people sleeping rough and who are at risk of doing so.

If you sleeping rough and need help call Framework’s Street Outreach on 0800 0665358.


There aren’t any council-run public toilets in Sheffield. The map shows venues that have agreed the public can use their toilets without being a customer.

View the map

Women's Support

Specialist charities and groups for supporting women are listed below.

Haven House (women only)

0775 374 8885

Karma Nirvana

A National Charity that supports victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. Culture, religion and tradition are not an excuse; forced marriage is illegal in the UK.

Helpline available Monday to Friday 09:00 - 17:00 only.

0800 599 9247

National Domestic Violence Helpline

If you are a woman who’s experiencing domestic violence and need to find a place to refuge call this 24 hour service whch will usually give you a place on the day to call.

0808 200 0247

National LGBT Domestic Violence Helpline

If you’ve experience hate crime, sexual violence or domestic abuse, we’re here to help you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.

Helpline available Monday to Friday 10:00 - 17:00 only.

0800 999 5428

Opoka – National Helpline

Opoka helps and supports Polish women and children in the UK experiencing domestic violence and abuse and who are often as a result suffering in isolation without knowing who to turn to, or how and where to seek help.

0300 365 1700

Sheffield Rape & Sexual Abuse Centre (SRASAC)

Specialist sexual violence confidential counselling and advice for 13+ yrs who have experienced sexual abuse or rape at any time in their lives.

Monday - 1pm - 3pm
Tuesday - 6pm - 8pm
Wednesday and Friday - 10am - 12pm & 1pm - 3pm

Knowle House, Norfolk Park Road, S2 3QE
0114 244 7936
0808 802 0013

Sheffield Working Women’s Opportunities Project (SWWOP)

Provides intensive support to vulnerable women involved in street prostitution aiming to stop violence, homelessness, assaults, illness and substance misuse while improving mental and physical health.

WMS House, Wicker, S3 8HT
0114 253 6899

Together Women Project

Help to prevent women offending. Health, education, training, housing, substance misuse, finance, family.

Monday - Friday
9am - 4pm

106 Arundel Lane, S1 4RF
0114 275 8282

Women’s Conversation Club


The Michael Church, Lowedges
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