South Yorkshire's Homeless Survival Guide

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Doncaster COVID-19 Support

Homelessness prevention and support during coronavirus pandemic (Covid-19)

We understand how important it is that all people have a safe and secure place to live, and this is even more important during the coronavirus pandemic as people must keep apart from others unless they live together.

Please be assured, people are being offered accommodation and food in our town and this will be in place as long as necessary.

No one needs to be homeless in Doncaster and we have a range of services with our partners to ensure that everyone is offered accommodation and provided with support relevant to their individual needs.

We will continue to support people who are homeless, and prevent people from becoming homeless.

We are continuing to support those who are rough sleeping and if you become aware of anyone who may be rough sleeping please report them via Street link https://www.streetlink.org.uk/ or through the email and phone number detailed below.

Instead of coming to the One Stop Shop at The Civic Building, customers should email:
HousingOptionsTeam@doncaster.gov.uk

Or by phone

The Home Options Team 01302 736000,

phone lines are open Monday to Friday 8.30am – 5pm

The out of hours number for emergency homelessness situations is 01302 323444

 

For more details on further support during the pandemic, please visit the website:

https://www.doncaster.gov.uk/services/health-wellbeing/coronavirus-covid-19

DONCASTER WEATHER

Accommodation

Supported Housing


Ashmount Court

Ashmount Court is a development of 16 high quality, self-contained flats in Doncaster that provides accommodation and 24-hour support for people with complex mental health needs. Person-centred recovery support is provided by our core team on-site team of Recovery Support Workers, with additional support from our Quality and Practice Team.

48 High Rd, Doncaster DN4
0130 285 6457

Doncaster Move On

The staff working at Move On provide fully supported accommodation to anyone who is at risk of homelessness, or who has been made homeless. We can also help people learn – or relearn – the personal, social and practical skills needed to gain education, find work, and live independently. Accepts referrals from a range of professionals and local organisations. You can also self-refer by calling the Move On team.

0130 287 4880
DoncasterMoveOn@syha.co.uk

Housing and Support Group

Advice and specialist help in community care, housing and welfare benefits for people who are homeless or threatened with homelessness.

Wharf House, Wharf Road, Doncaster, DH1 2ST
0130 222 8010

Ongo Homes

Are you, or do you know someone who is homeless, sofa surfing, temporarily staying with friends or family, or at risk of becoming homeless?

If you or they need somewhere to live in Doncaster, Ongo Homes may be able to help. We provide temporary homes and support to single people, aged 18 or over.

Our experienced staff will carry out an assessment to see how we can support each individual. If we feel it would be beneficial to that person, they could be offered accommodation in one of our shared community based homes, close to Doncaster town centre.

We also work with other agencies to make sure we access the best support package, and help address any additional problems. Every person that stays in our temporary housing will be expected to work positively with us and other agencies, so that together we can work towards a future where they are able to live independently in a settled home.

Available for enquiries Monday to Friday 09:00 - 17:00 only.

01302 361777
m25accesshub@ongo.co.uk
www.ongo.co.uk

Riverside – Doncaster Homeless Floating Support Service

This project supports people over the age of 18 in maintaining their tenancy and or property as well as finding and securing new properties. Individuals will receive advice on day-to-day issues such as finance and budgeting, alongside education and employment. Individuals will also have a tailored support plan and will be able to meet with their support worker as regularly as they need.

Monday to Friday between 8am - 8pm,
During weekends 9am - 5pm.
Floating support team also offers out-of-ours visits.

Wharf House, Wharf Road, Doncaster, DH1 2ST
0130 255 8014
info@riverside.org.uk

St Leger Homes – Housing Options Team

Doncaster Homechoice is responsible for Doncaster Council’s Housing Register and the allocation of council homes. They can assist you in accommodation if you have links to Doncaster.

Monday - Friday
8:30am - 5pm

Doncaster Homechoice, St Leger Court, White Rose Way, Doncaster, DN4 5ND
0130 286 2628
housingoptionsteam@doncaster.gov.uk

YMCA Doncaster

YMCA Doncaster is an independent charity. The core of our work is in providing support with finding a home and leading a responsible adult life. Our main priority is our Supported Accommodation for 30 young people aged 16-30.

At YMCA Doncaster residents have their own fully furnished bedroom and kitchen area with bedlinen and kitchen utensils provided. Residents have shared access to a bathroom and laundry.

Please see our website for details on how to apply for accommodation at YMCA Doncaster ymcadoncaster.org.uk

31 Wood Street, Doncaster, DN1 3LH
01302 342148
duty@doncasterymca.org.uk
www.ymcadoncaster.org.uk

Young People

DHYP – Drop-in café for 16-25 year olds

This project gives young individuals the opportunity to discuss housing needs, gain support and access to other services, receive assistance and information relating to benefits and enjoy a free meal and drink with other young people in similar situations.

Every Thursday 11:30am - 1:30pm

St Peter In Chains, Church Hall, Chequer Road, Doncaster
0130 273 8198
admin@dhyp.org.uk

DHYP – Floating Support Service for 16-25 year olds

DHYP provides free housing related support to young people in the lead up to, and during, a tenancy. Individuals having difficulties with their tennancies can also seek advice.

Support can include: life skills, budgeting, form filling, advocacy and referrals.

0771 750 7071
0771 750 7074
admin@dhyp.org.uk

Domestic Abuse

Riverside – Refuge

Refuge and support to people of all ages and walks of life who are fleeing domestic abuse including running a Floating Support Service which can provide at-home support for those facing domestic abuse. Referrals are open to men and women via a range of agencies including the police, social services, domestic violence groups and health services. Self-referral is also available via the helpline.

0800 470 1505

Advice


Gateway

Advice – drinks – shower – clothing

Thursday
10am - 11:30am

Hallgate URC Church, Doncaster, DN1 3NG

SARI – Stand against Racism and Inequality

SARI provides support for victims of any type of hate crime including racist, faith-based, disablist, homophobic, transphobic, age-based or gender-based.

0117 942 0060 (general enquiry)
0800 171 2272 (report a hate crime)
sari@sariweb.org.uk

SSAFA

SSAFA forces help exists to help all men and women serving, or who have served at any time, in the Armed Forces of the Crown, their families and dependents, which includes widows and widowers. The veterans gateway is first port of contact for veterans seeking support.

Scarborough Barracks, Sandford Road, Doncaster
0808 802 1212
www.veteransgateway.org.uk

Your Life Doncaster

Offers you the opportunity to have an informal, face to face chat with a social care worker in a central location in your community.

There are over 25 locations for drop in sessions throughout Doncaster, to find out where your nearest drop-in session is call 01302 737391.

No appointment needed.

01302 737391


Affordable furniture and finance


Free debt advice


General advice


Help with budgeting


Housing advice


Animal Welfare

PDSA

If you are in no fixed abode and get either job seekers allowance or income support, the PDSA can help your animal. You need to take proof of your housing benefit with you. Your animal will be treated free of charge, but you are invited to make a donation towards the treatment costs if you can.

There is no PDSA Veterinary Centre in Doncaster but there is in Sheffield so please refer to the Sheffield section in this guide.



Dogs Trust – Hope Project

Dogs Trust’s Hope Project provides help with the cost of veterinary treatment for any dog whose owner is homeless. Dogs that are part of our Hope Project Veterinary Scheme are entitled to free flea and worming treatments, vaccinations, neutering and microchipping. We can also subsidise most additional treatments that a dog may need.

0207 837 0006
www.moretodogstrust.org.uk

Doncaster Cats Protection Branch

0771 842 4777
doncpcats@gmail.com

Mayflower Sanctuary

Animal rescue and rehoming service.

Monday - Friday - 2pm - 4pm (Closed Tuesdays)
Saturday - Sunday - 1pm - 4pm

Narrow Lane, Bawtry, Doncaster, DN10 6QJ
0130 271 1330

Charity Shops


Our charity shop information is not a comprehensive guide, more options are available.


British Heart Foundation

Items available: clothing, shoes and accessories to books, music, toys and homewares. We also have greeting cards for all occasions, pin badges and small gifts.

Monday - Saturday - 9am - 5pm
Sunday - 10am - 4pm

15-16 Baxter Gate, Doncaster DN1 1JU
0130 273 8193

British Heart Foundation

Monday - Friday - 9am - 5pm
Sunday - 10am - 4pm

The Colonnades, 5 Pell’s Cl, Doncaster DN1 3EG
0130 236 8691

British Red Cross shop

Monday - Saturday
9am - 5pm

22 Hall Gate, Doncaster DN1 3NA
0130 232 0502

Cancer Research UK

Items available: Charity retailer offering donated, secondhand items including books, clothing and household goods

9am - 5:30pm

15 Scot Ln, Doncaster DN1 1EW
0130 232 8751

Dial Doncaster Charity Shop

Monday - Friday
9am - 4pm

246 Balby Rd, Doncaster DN4 0QH
0130 285 3194

Refurnish

Monday - Thursday - 9am - 5pm
Friday - 9am - 4:30pm
Saturday - 9am - 4pm

82 Cleveland St, Doncaster DN1 3DR
0130 233 7606

RSPCA

Monday - Saturday
9am - 4:30pm

21 Queen Mary’s Rd, New Rossington, Doncaster DN11 0TS
0130 286 7082

Save The Children

Monday - Saturday
10am - 3:45pm

61-63 Silver St, Doncaster DN1 1JL
0130 234 1210

The Mind Shop

Monday - Saturday
9am - 5pm

107 Beckett Rd, Doncaster DN2 4AD
0130 232 9586

The Salvation Army

Monday - Saturday
9am - 5pm

85 Sandringham Rd, Doncaster DN2 5J
0130 234 4575

YMCA Doncaster

Items available: Furniture, linen, Clothing, Shoes, small electrical items, bric a brac and much more.

Open 10am to 4pm Tuesday, Wednesday, Thursday, Friday and Saturdays.

29 Wood Street, Doncaster, DN1 3LH
01302 342148
ymcadoncaster.org.uk/charity-shop/

Employment & Training


Beauty & Holistic Training

Beauty & Holistic Training offers an extensive range of part-time and short courses in Beauty Therapy & Holistic Therapy. Our classes focus on teaching & learning important practical skills with 100% tutor support. We have many success stories of our ex-students going on to become successfully self-employed, or gain employment in salons and spas.

83 Warmsworth Rd, Doncaster, DN4 0RS
0796 658 7345

Engage

Engage help young people find their feet in the world of employment. They offer industry skills, traineeships, apprenticeships and study programmes.

Engage HQ, 2 Duke Street, Doncaster, South Yorkshire, DN1 3EA
0130 234 1313

Job Centre Plus – Doncaster

The Doncaster jobcentre offers benefits and support services including; Universal Job match, Income Support, Jobseekers Allowance, Employment Support Allowance and Universal Credit.

Monday - Friday - 9am - 5pm
Wednesday - 10am - 5pm

12 Wood St, Doncaster DN1 3LL
0800 169 0190
0845 604 3719

Mind Doncaster – Wellbeing service

This wellbeing service offers several personal development courses for people to attend, ranging from Confidence Building classes to a Cooking Group.

Oracle House, 2 – 5 Princes Street, Doncaster, DN1 3NJ
0130 281 2190
wellbeing@doncastermind.org.uk

YMCA Training Doncaster

We offer great opportunities to develop through education and training. You can start on a Study Programme or a Traineeship to build the skills needed in the work place and then step into an Apprenticeship.

Friday
8:30am - 4:30pm

5-7 Regent Square, Doncaster, DN1 2EE
0130 281 3388
ymcatraining.info@ymca.co.uk

Extreme Weather


You are most vulnerable as a rough sleeper in the winter months as the temperature drops. Hypothermia is a serious risk. Many rough sleepers turn to alcohol and substances to sleep in the cold, however this greatly increases your risk of hypothermia and death as your body loses its ability to regulate its temperature.

If you are homeless in extreme weather, then contact one of the services above to get shelter for the night.


Food


How foodbanks work:

Foodbank clients bring their voucher to a foodbank centre where it can be redeemed for three days’ emergency food. Volunteers meet clients over a warm drink or free hot meal and are able to signpost people to agencies able to solve the longer-term problem.


Doncaster Food bank (Trussel Trust)

3 days free supply of non-perishable food in a crisis situation in exchange for a voucher.

Vouchers can be obtained following an assessment of need from the Civic Offices, Citizens Advice and other support workers.

A maximum of 3 vouchers are allowed per client, with the possibility of extending support in exceptional circumstances.

Food is accessed by voucher only.

Thorne Rd, Doncaster DN1 2HG
0788 567 2808
info@doncaster.foodbank.org.uk
www.doncaster.foodbank.org.uk

Bentley

Monday
1pm - 3pm

Bentley Baptist Church (opposite Bentley Pavilion), Askern Road, Bentley, DN5 0EW

Rossington

Town Centre

Wednesday and Friday
10am - 12pm

Christ Church, Thorne Road, DN1 2HG

CRY – Askern

Parcels are free of charge but limited to one per person over a 3-week cycle. This food bank supports residents of Askern, Norton and Campsall.

Thursday
11am - 1pm

St Peter’s Church Community Hall, Sutton Road, Askern
0130 270 1017

DN7 Community Foodbank

Parcels can only be given out if the individual has been issued a voucher by an authorised voucher holder, such as St Leger Homes. Parcels contain food to last 3 days. This food bank supports residents with a DN7 post code.

Friday
10:30am - 1pm

St Mary’s Church Hall, Field Road, Stainforth, DN7 5AQ
www.facebook.com/DN7Foodbank

ECO Food Bank Edlington

Food parcels are free of charge and contain food to last 3 days. This food bank supports residents of Edlington and Warmsworth.

Thursday
11am - 1pm

Yorkshire Main Community Centre, Edlington Lane, Edlington, DN12 1AB
0170 925 2549

Guru Nanaks Free Kitchen

Provides hot meals, takeout food and other supplies.

Thursday
5:30pm - 7:30pm

gurunanak.freekitchen@email.com

Mexborough Food Bank

Parcels can only be given out if the individual has been issued a voucher by an authorised voucher holder. Mexborough & Denaby Children’s Centre, St Leger Homes, Mexborough CAB and South Yorkshire Credit Union are among the voucher holders. Parcels contain food to last 3 days.

Friday
10am - 12pm

Mexborough Family Hub (formerly the Children’s Centre), Wath Rd, Mexborough, S64 9ED
info@foodawarecic.org.uk

Thorne & Moorends Foodbank

This service is independent and therefore does not require referral. Signposting services are also available.

Wednesday
9am - 12pm

The Rugby Clubhouse, Church Balk, Thorne, Doncaster, DN8 5BU
0140 594 8492
tm.foodbank@gmail.com

Health


It is important that you keep safe and well. While your health may not seem like a priority, it should be.


Accident & Emergency

Bassetlaw Hospital: Accident and Emergency

Kilton Hill, Worksop, S81 0BD
0190 950 0990

Doncaster Royal Infirmary

Thorne Road , Doncaster, Yorkshire, DN2 5LT
0130 236 6666


Addiction


Aspire Drug and Alcohol Services

Aspire provides an immediate access point for advice and information about their drug and alcohol services.

A discrete and separate entrance provides access to a specialist needle exchange where people can exchange their needles and other paraphernalia and get specialist advice and information.


Hubs:

We believe it’s vital people can access our services in the communities where they live, to make it as easy as possible for them to get the help and support they need, and build meaningful recovery in communities.


Bentley

Open Tuesdays and Fridays, 9am to 5pm

The Jade Centre, 207 Askern Road, Bentley, DN5 0JR
0130 282 1422

Mexborough

Open Mondays and Thursdays, 9am to 5pm

The Hallgate Centre, Hallgate, Mexborough S64 0DQ
0170 959 0665

Stainforth

Open Mondays and Thursdays, 9am to 5pm

Stainforth Clinic, Church Road, Stainforth DN7 5PW
0130 284 1400

Project 3 Young People’s Health and Wellbeing Service

Project 3 works with young people aged 18 years and under who need advice information, help, support and intervention around; sexual health and contraception, drugs, alcohol and legal highs, quitting smoking, education and hidden harm support.

Monday - 11am- 6pm
Tuesday - 11am - 5pm
Wednesday - 11am - 5pm
Thursday - 11am - 5pm
Friday - 11am - 4:30pm
Saturday - 10am - 3pm

East Laith Gate House, East Laith Gate, Doncaster DN1 1JE
0130 264 0032
rdashproject3.referrals@nhs.net

Riverside – Care and Support

Riverside provides support services for customers in our schemes, to manage their recovery from substance misuse and addiction.

Wharf House, Wharf Road, Doncaster DN1 2ST
0130 255 8010

Dental

Doncaster Dental Centre

82-86 St Sepulchre Gate, Doncaster DN1 1SD
0130 234 2356


Family Planning And Emergency Contraception

Trihealth Doncaster Sexual Health Service

East Laith Gate House, Doncaster
0130 264 0040


Non - Emergency

Doncaster Same Day Health Centre

Cavendish Court, Doncaster, DN1 2DJ
0300 123 3103

Montagu Hospital’s Minor Injuries Unit

Adwick Road, Doncaster, S64 OAZ
0170 958 5171


Mental Health

Mind Doncaster

This organisation is a leading provider of services that support individuals who are recovering from ill mental health. Promoting awareness and aiding personal wellbeing, Mind helps individuals to progress towards recovery.

Oracle House, 2-5 Princess Street, Doncaster, DN1 3NJ
0130 281 2190

RDaSH

Mental health, addiction and family services.

Woodfield House, Tickhill Road Site, Weston Rd, Doncaster DN4 8QN
0130 279 6000

Helplines


Emergency Services

999

Non-emergency Health

111

Non-emergency Police

101


Addiction – Talk to Frank Drugs Helpline

0300 123 6600

Doncaster Samaritans

36 Thorne Rd, Doncaster DN1 2JA
0130 232 7474
jo@samaritans.org

Ongo M25 Supported Housing

Are you, or do you know someone who is homeless, sofa surfing, temporarily staying with friends or family, or at risk of becoming homeless? If you or they need somewhere to live in Doncaster, Ongo M25 Supported Housing may be able to help. We provide temporary homes and support to single people, aged 18 or over.

0130 236 1777

Safe@Last

Safe@Last supports vulnerable children and young people at risk of running away. We have a 24 hour helpline, offer one-to-one support and deliver prevention training in schools across South Yorkshire and beyond. This includes children who have run away or been forced to leave home and those who are thinking about it.

Text SAFE to 60777

0800 335 7233

Samaritans

116 123

St Leger Homes

Civic Office, Waterdale, Doncaster DN1 3BU

0130 273 6000

Libraries


Doncaster Central Library

Monday, Tuesday, Friday - 9am - 6pm
Wednesday and Thursday - 9am - 6pm
Saturday - 9:30am - 5pm

Waterdale, Doncaster DN1 3JE
0130 273 4314
www.library.doncaster.gov.uk/web/arena/localbranches

Refugees & Asylum Seekers

Asylum Help UK

This service supports adult asylum seekers and those who are dependent of an adult asylum seeker.

Helpline Available - Monday - Friday 8am - 5:30 pm

0808 800 0630

Asylum Support Application UK

This service provides support for asylum seekers who cannot support themselves financially.

Helpline Available - Monday - Friday 8am - 5:30 pm

0808 800 0631

Doncaster Conversation Club

Advice on asylum support and health issues, British Red Cross Refugee Support outreach, English conversation/informal learning, various recreational activities, refreshments provided.

Thursday
12pm - 4pm

Quaker Meeting House, Oxford Place off St James Street. DN1 3SL
0750 585 4115

Refugee Council Children’s Service

This service is for children who are alone in the UK and are seeking asylum.

Helpline Available - Monday - Friday 9am - 5:30 pm

0207 346 1134
children@refugeecouncil.org.uk

Seasonal


Please refer to the Sheffield guide.

Sleeping Rough

Doncaster Sleeping Rough

Emergency help if you are homeless or a rough sleeper

If you’re sleeping rough or know someone who is sleeping rough, you can report this and get help with Streetlink by:
phoning 0300 500 0914
or
https://www.streetlink.org.uk/

Anyone sleeping rough is offered overnight accommodation during severe weather. This is usually when the temperature falls below zero degrees, or it feels colder than zero degrees.

To get help for anyone sleeping rough in Doncaster:
phone the Housing Team on 01302 736000 during office hours or 01302 32344 out of hours

Women's Support

Doncaster Domestic Abuse Helpline

0800 470 1505
domesticabusehelpline@riverside.org.uk

Doncaster Women’s Aid

0130 232 6411
sywadoncaster@outlook.com

Karma Nirvana

A National Charity that supports victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. Culture, religion and tradition are not an excuse; forced marriage is illegal in the UK.

Helpline Available - Monday - Friday 9am - 5pm

0800 599 9247
info@karmanirvana.org.uk

National Domestic Violence Helpline

This organisation provides support for women who are experiencing domestic violence and need to find a place to refuge. Refuge is usually given on day of call and phoneline is open 24/7.

0808 200 0247

National LGBT Domestic Violence Helpline

If you’ve experience hate crime, sexual violence or domestic abuse, we’re here to help you. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.

Helpline available Monday to Friday 10:00 - 17:00 only.

0800 999 5428
help@galop.org.uk

Opoka – National Helpline

Opoka helps and supports Polish women and children in the UK experiencing domestic violence and abuse and who are often as a result suffering in isolation without knowing who to turn to, or how and where to seek help.

0300 3651700 (freephone)
0117 2980671 (general enquiries)
info@opoka.org.uk
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